We pick j.root-servers.net, one of the 13 root servers (1), and ask it about www.osgn.com.br and learn that br is delegated to six name servers (2), so we ask c.dns.br where we learn that osgn.com.br is delegated to two name servers, including ns2.terra.com.br (3), so we ask that one where we see a CNAME from www.osgn.com.br to vip-wcache-sao.terra.com.br, so we have to start all over again. We already know that a.dns.br is authoritative for br (4) and ask it about vip-wcache-sao.terra.com.br and learn that terra.com.br is delegated to four name servers (5), so we ask b.dns.terra.com.br and get the following answer: